Help / FAQs

General

My profile

Communities

Communications

Library


General

What is SAC Connect? How do I benefit from using this platform?

SAC Connect is the member engagement platform for Sustainable Apparel Coalition members and can help you foster connections with other SAC members to leverage SAC’s extensive network. SAC Connect also enables you to have searchable access to an array of important information at your convenience. On SAC Connect you can:

  • Learn about the latest news and information about the Coalition
  • Register for upcoming member webinars and events
  • Interact with other members in specific tool communities to gain advice and perspective on the Higg Index
  • Join communities working to develop specific Higg Index tools
  • Find resources about the tools and services the SAC offers
  • Access training pathways for each of the Higg Index tools
  • Engage and start discussions with other fellow SAC members

Where can I access the SAC Connect User Guide?

Please find the SAC Connect User Guide here

Who can access SAC Connect?

Only SAC members and SAC Ecosystem staff (i.e. Higg, Policy Hub) have access to the SAC Connect platform.

As a Member, what can I do on SAC Connect?

Aside from being able to access important updates, member resources (i.e. member requirements, membership agreement information, Global Member Webinar recordings), trainings, and upcoming webinars and events, members can also search for other members through the member directory and contact them through the messaging function in the platform. Members can also post discussions to discuss topics with other members, share exciting industry updates, and any helpful free events.

Can I post events on SAC Connect?

Yes, you may post events on SAC Connect, however they must meet the following criteria:

  • Be free to attend for all members
  • Must not actively promote Member’s products and services, without the prior written consent from the SAC
  • Must be in alignment with SAC’s Vision, Mission and Values
  • Should integrate aspects of the Higg Index in the event

If you are unsure if the event meets the above criteria or need clarification, please contact your member engagement manager before posting the event.

Who should join SAC Connect from our company?

We recommend those from your company involved in your company’s sustainability strategy and team members who are involved with the Higg Index tools have access to SAC Connect.

Do you have a limit on how many of our team members can access SAC Connect?

We do not have a limit on how many team members from each SAC member organization can access SAC Connect, but we ask that you inform us if someone from your team leaves your company by emailing mm@apparelcoalition.org so we can disable their access.

How can I add team members from our company to SAC Connect?

Please email mm@apparelcoalition.org stating their name, job title and email address to add additional team members to SAC Connect.

How do I find other members?

Click the "Member Directory” link found in the main navigation bar. The Directory lets you search for other users based on:

  • First and/or last name
  • Company/Institution name
  • Email address

My profile

How can I access my SAC Connect account?

If you have access to SAC Connect, you can sign in using your business email address and you can set your password on this page. If you are an SAC Member and do not yet have an account, please contact mm@apparelcoalition.org and we will help you set up an account.

How do I edit my profile?

Click on the person icon on the top right corner and click the “profile” button when the menu drops down. You will be directed to your profile page where you can add your picture, edit your contact details, and add employment and education information if you so desire.

How do I control what information is visible in My Profile?

Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Communities

What are communities?

Communities are topic-related groups where you will be able to learn about the latest updates and developments on the community topic (e.g. Higg FEM), find and share resources related to the community topic, and participate in topic-related discussions with other members.

Example: If you are working for a brand, you may be interested in the latest updates on the Higg Brand & Retail Module. By joining the Higg BRM community you will always be able to locate the most updated news and resources related to the Higg BRM.

How do I join a community?

You can join a community by navigating to “Communities” and selecting “All Communities”. Now you can scroll through the list of all communities and click “Join” for the ones you are interested in.

How do I leave a community?

You can leave a community by going to the community page and clicking on “Settings” next to the community title. Here you can click on “Leave community”.

What is the Member Resources community?

The member resources community has very important information for SAC Members and as soon as you have access to SAC, you are automatically enrolled in this community. We highly recommend that you go through the Member Resources library and review some of the documents there, especially if you are a new member. The Member Resources community includes the following:

  • General SAC Member Updates and Announcements
  • All Membership Agreement (SACMA) Exhibits, including the bylaws and anti-trust guidelines
  • The SAC Strategic Plan
  • SAC Membership Requirements
  • SAC Governance and Membership Involvement
  • Member onboarding information and recorded training webinars
  • Recordings and slides of all Global Member Webinars

In addition to the resources in the Member Resources community, if you need to post a discussion that reaches all SAC Members, you can do so in this community.

How do I start a new discussion in a community?

On the homepage of the community, you can start a new discussion by going down to the “Latest Discussion Posts” section and clicking on the “add” button. From here, you can post to the current community or to other communities simultaneously. You can also add attachments to the discussion.

How do I respond to members’ posts?

To respond to a discussion post, please navigate to the discussion post and click on the “Reply” button to send your message to the entire community.  To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down on the right).  We recommend replying to the sender for simple comments like “thanks!” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

How do I join a strategic council community?

You can only join these communities if you are invited to join by the lead of the strategic council. If you do not have access to the community, please email your strategic council lead lead.

Do Member Expert Teams have their own communities?

No, they do not. Because Member Expert teams are very small and work on discrete parts of the Higg Index tools, any calls or updates will be posted in the overall Higg Index Tool community library under “Member Expert Teams” (e.g. Higg FEM, Higg FSLM, Higg BRM, Higg PM).

Communications

How and when can I post an announcement or discussion?

Please do not post announcements as these are reserved for SAC Staff to communicate with SAC Members.

However, as an SAC Member you can post a discussion at any time in any of the communities you are part of. Please note that the discussion must not actively promote Member’s products and services, without the prior written consent from the SAC. Some examples of acceptable discussion to post are:

  • Free events related to the Higg Index that to not promote your products or services
  • Questions about how to use Higg Index Tools
  • Questions about sustainability strategies
  • Job postings

***SAC staff reserve the right to remove any posts they deem to be inappropriate (e.g. promoting products or services, posts denigrating other members, the SAC, or SAC Staff)***

How do I make sure I receive the latest news on a specific topic?

You can ensure you are receiving daily digest emails in your communities by navigating to the community of your choice. Then you will need to:

  1. Click on the gear icon / SETTINGS next to the community header
  2. Go to “email notifications”
  3. Select “daily digest” from the dropdown menu

How can I control the frequency of emails I receive?

We highly recommend that you at least select “daily digest” for your emails. You will only be updated if there is any activity in the community for that day. “Daily digest'' also includes all announcements by SAC Staff, “real time” and “no email” do not.

To control your frequency of emails please navigate to the community of your choice. Then you will need to:

  1. Click on the gear icon / SETTINGS next to the community header
  2. Go to “email notifications”
  3. Select which frequency you would like (real time, daily digest, no email) from the dropdown menu

Where can I find the latest general announcements?

General announcements from SAC staff will always be in the Member Resources community.

Where can I find the latest newsletter?

Please see our library of SAC newsletters here, organized by date. The latest SAC Newsletter will be linked at the very top of the page.

Who is my main point of contact if I have questions about my membership?

Please see this page.

Who should I contact if I have issues with SAC Connect or don’t understand how to use it?

Please email mm@apparelcoalition.org and we will work with you to resolve any issues you may have.

Library

How do I find SAC documents on SAC Connect?

All documents are uploaded into community libraries and you can access these libraries by navigating to the community of your choice and clicking the “library” tab at the very top of the community page. Most important SAC documents can be found by going to the Member Resources community library.

You can also search for documents by going to the search bar at the very top right of the page, underneath your profile picture. From there you can enter in what you are looking for and then refine your search by community and date of creation range.